Terms of use and refunds
Azima is browser-based software for reports on light, location and surroundings of a Vienna address. This page says what is free, what a report costs, who your contract partner is when you buy, and how refunds and cancellation work.
What Azima is
Azima is browser-based software for the automated analysis of building data, sun position, shading and floor plans. It produces a digital analysis report; it is not a legal, structural or architectural expert opinion and not individual advice. Everything is calculated in your browser from open data of the City of Vienna and other public sources; an address you enter never reaches any server. Vienna Living Map itself, the map with the Living Score and the district pages, is free and stays free.
Prices
All prices include the value added tax of your country, which Paddle calculates at checkout. Business customers with a VAT ID see the net price after entering it.
If you took out Premium during the beta at the founding price of €39 a month, you keep paying that price for as long as this subscription runs, after the beta too.
Buying through Paddle
Only the report with your own floor plan costs money — as a single report or with Premium; the map, the light check, the report with the example floor plan and everything else stay free. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns — help with a purchase at paddle.net or via the e-mail address in the imprint. Paid products are sold by the reseller Paddle.com Market Ltd, London (merchant of record). Paddle is your contract partner for the purchase, issues the invoice, collects the tax and offers the payment methods; Paddle’s buyer terms apply to the purchase (paddle.com/legal/checkout-buyer-terms). Your contract partner for the use of the software and of the reports under these terms is the provider named in the imprint. The checkout opens only when you click “buy”; before that no Paddle script and no Paddle cookie is loaded. The order process: purchase sheet (price, consent, “buy” button) → Paddle’s checkout (e-mail address, country, payment method; you can review and change your entries there until you confirm) → confirmation by e-mail from Paddle with the invoice and from the provider with your Azima key. The contract text is not stored for you; these terms remain available at this address, Paddle’s buyer terms at paddle.com/legal/checkout-buyer-terms.
Refunds and cancellation
You can withdraw and ask for a refund within 14 days of the purchase — for a single report as long as it has not been fully created (next paragraph) — by e-mail to the provider (contact below), through Paddle (paddle.net) or with the online withdrawal function “Withdraw from contract”, linked in the footer of every page.
Single report: before buying you expressly request that work on your report begins immediately, before the 14-day withdrawal period ends, and you confirm that you know you lose your right of withdrawal once the report has been fully created (Austrian distance selling act, FAGG, section 18 paragraph 1 items 1 and 11); for the purchase, Paddle’s buyer terms apply as well. As long as the report has not been fully created — for instance because creating it stops — you can withdraw and get the full price back. Once it has been fully created, your right of withdrawal has ended, because you consented to this before buying (FAGG, section 18 paragraph 1 item 11); the statutory warranty remains unaffected. Every later re-creation with your key belongs to the same purchase.
Premium is an open-ended subscription, billed monthly in advance (€39 incl. VAT per billing month; a subscription taken out during the beta keeps this price for as long as it runs), cancellable at any time for the end of the current billing month. Office is the same subscription for an office — several people on one Azima key — at €249 incl. VAT per billing month. As a consumer you can withdraw within 14 days of subscribing; Paddle then refunds the first payment in full. After cancellation, billing months already paid are not refunded pro rata, unless the fault is the provider’s. You cancel in Paddle’s customer portal (via the Premium page with your Azima key, on paddle.net or through the link in Paddle’s e-mails) or by e-mail; all ways are on “Cancel contracts here”. Consumer rights that the law grants in your country of residence remain untouched.
Using the reports
A report you have bought is yours: you may keep it, print it, hand it to clients and use it in exposés and listings, also commercially. The source line under every figure stays in place, because the underlying data is licensed CC BY 4.0 by the City of Vienna and others. One rule holds for every report and cannot be switched off: a measured disadvantage is never removed, only explained better. You may not resell the software itself or offer it as your own service; a partner link that starts Azima from your software is welcome.
Availability and liability
The free functions of Azima can change. Premium can be changed for a valid reason (security, a change in the law, changed official data sources), at no extra cost. Before any change that is more than minor and makes Premium worse, Azima informs you by e-mail to the address you gave Paddle when buying; you can then cancel free of charge. Reports you have paid for stay usable and downloadable. The statutory warranty for digital content and services under the Austrian Consumer Warranty Act (VGG) applies to reports and Premium. The provider does its best to keep the service available but does not guarantee uninterrupted operation, and is liable for intent and gross negligence; for slight negligence only for injury to life, body or health, and otherwise only as far as the law does not allow a limitation. All figures are model results from open data, described with their source and their limits on every page; decisions about buying, renting or building remain yours.
Provider, law, contact
Provider is the person named in the imprint; contact by e-mail: [email protected]. Complaints go to the same address; you get an answer within five working days. Contract languages: German and English. Austrian law applies; for consumers the mandatory rules of their country of residence apply in addition. Privacy: everything about data lives in the privacy notice. Version of 27 September 2026.