Cancel contracts here
Premium is an open-ended subscription, billed monthly in advance, and can be cancelled at any time for the end of the current billing month. You cancel with Paddle, the seller of the subscription; after that no further charge follows.
With your Azima key
On the Premium page under “Your subscription”: “Cancel subscription” opens Paddle’s customer portal. The cancellation takes effect at the end of the current billing month; until then Premium stays open.
Without a key
In Paddle’s customer portal — sign in with the e-mail address you used when buying, then “Cancel subscription”. The link in Paddle’s e-mails about your subscription leads there too.
Or by e-mail: one line with the subject “Cancellation” to the address in the imprint, [email protected] — ideally with the invoice number from Paddle’s e-mail.
Good to know
A single report is a one-off purchase; there is nothing to cancel. Within 14 days of subscribing you can, as a consumer, also withdraw instead of cancelling: Withdraw from contract.